(Translated by Google) Great Mario! (Original) Grande marioooooo

I've purchased two vehicles from Jerry Seiner Kia Salt Lake, and have used the same salesman each time, Romer is awesome! I enjoyed my first Kia and expect that I will enjoy my new Kia. I don't go anywhere else for service and would refer anyone I know to this location if they are in the market for a new car.

Liam was amazing every step of the way. He got me the car I wanted at an amazing deal

I brought my car in for a recall here. The recall was "completed" and have had issue after issue the seat after the part was "fixed". I have brought my vehicle in several times and they have told me a different story each time as to why its not working properly. They take no accountability. Do not bring your vehicle here.

Amazing staff….Yocie and Jeff Litty Yocie is wonderful and extremely helpful. This is our first Kia and because of Yocie, and our experience at this location it won’t be our last!

(Translated by Google) Good service (Original) Buena atención

Great customer service all the way round! Very easy to work with and an overall A+ experience. We will definitely be back!

Noah is phenomenal, if you’re buying a car I highly recommend you ask for him.

Super nice people. Jayden Shamy helped us get a Telluride and would definitely work with him again

(Translated by Google) It was a good experience; we were able to buy our car without any problems. All the staff were very nice, and my family and I are very happy. (Original) Fue una experiencia buena, pudimos realizar la compra de nuestro auto sin ningun problema , todo el personal fue muy agradable , mi familia y yo estamos muy contentos .

Mikey was so helpful through the process of us getting a brand new car we were so happy with our experience.

Awesome experience giving me the time I needed to investigate their new and used inventory. Very knowledgeable staff.

Mario in service was amazing!!!! Thanks for the service

I had the worst luck happen to me. Someone tried stealing my car, damaging the lock and steering wheel lock and John from the parts department helped me get the information I needed to get replacement parts. They had minor update issues but I've worked so long in customer service and I understand when things like that happen. I appreciated his time he took with me to help me out, just need to budget the money now! I've come back a couple times now and their services have been very wonderful!

Me and my wife came in to kia to trade her car in. We had the pleasure of working with Jayden Shamy. It was the best experience ive ever had at a car dealership. He helped get my wife into a new car at the payment price she asked for and into a car she absolutely loves. He took the time to explain things and give us advice. As my wife filled out the paper work Jayden was willing to take the time and show me some used trucks they had available. This was after they were closed for the ... Read More

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Google - Nov 2, 2026

Me and my wife came in to kia to trade her car in. We had the pleasure of working with Jayden Shamy. It was the best experience ive ever had at a car dealership. He helped get my wife into a new car at the payment price she asked for and into a car she absolutely loves. He took the time to explain things and give us advice. As my wife filled out the paper work Jayden was willing to take the time and show me some used trucks they had available. This was after they were closed for the evening. We found one I was intrested in and we came back the next day and as before Jayden helped us get into this vehicle as well. He didnt treat us like a salesman he treated us like a friend and we both left in what we wanted. Thank you so much Jayden Shamy. We will definitely be sending people your way. 5 stars all day!

Jayden met us outside shortly after arriving, and did a great job with us through the process.

Bryan P was awesome to work with! Super helpful, knowledgeable, and transparent. Loved the car we ended up with.

Mike C saved us some money. And was great to work with! Would recommend

Mike C- finance manager is highly recommended!

The staff at Jerry Seiner Kia were all fantastic. Rocio was very accommodating though out the sales process and she found me the vehicle that I wanted. The finance process was easy and quick and every option was explained in detail. I would suggest that any car buyer either new or experienced will enjoy working with the Jerry Seiner Salt Lake Kia team.

Steve and the staff made buying my new car easy!

Bought my car certified pre-owned back in May from Kia Salt Lake. I was told I could get the car serviced in the future at the South Jordan Kia location. By September, Kia South Jordan was telling me my rear brakes needed to be replaced. Original measurement at time of purchase was 6mm and by September, Kia South Jordan was measuring them at 3mm on two separate occasions. Took the car back to Kia Salt Lake to get the brakes checked out. Mario helped me at the service desk and I feel like he didn't listen to me and ... Read More

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Google - Oct 27, 2026

Bought my car certified pre-owned back in May from Kia Salt Lake. I was told I could get the car serviced in the future at the South Jordan Kia location. By September, Kia South Jordan was telling me my rear brakes needed to be replaced. Original measurement at time of purchase was 6mm and by September, Kia South Jordan was measuring them at 3mm on two separate occasions. Took the car back to Kia Salt Lake to get the brakes checked out. Mario helped me at the service desk and I feel like he didn't listen to me and tried to talk over me repeatedly. He was dismissive of my concern that I was sold a car with worn brakes and told me he would give me a quote for new brakes as they were in the "replacement window" based on the mileage of the car. Rocco took me back into the bay and showed me the rear brakes are measuring at 6mm still. Rocco listened to me and my concerns and showed me the facts. While I don't appreciate the initial conversation at the service desk with Mario, I left confident that my car was in good working order and validated by the way Rocco handled our interaction.

Excellent service consultant. Very professional and knowledgeable. Always have a great experience at the JS KIA SERVICE FACILITY!

I’ve bought many vehicles, and Yocie made this by far the best purchase experience I’ve ever had. On a Friday night, I texted multiple Kia dealers for information about a couple of vehicles I was interested in. Only Yocie responded, in real time and the same night, with exactly what I asked for, quickly and professionally. No vague promises, no canned responses, no requests to make an appointment to get all the information. She simply delivered. As a result, I didn’t even bother trying to get the other dealers finalize their quotes -- I worked with Yocie, ... Read More

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Google - Oct 26, 2026

I’ve bought many vehicles, and Yocie made this by far the best purchase experience I’ve ever had. On a Friday night, I texted multiple Kia dealers for information about a couple of vehicles I was interested in. Only Yocie responded, in real time and the same night, with exactly what I asked for, quickly and professionally. No vague promises, no canned responses, no requests to make an appointment to get all the information. She simply delivered. As a result, I didn’t even bother trying to get the other dealers finalize their quotes -- I worked with Yocie, who not only spent her Friday night working with me, but built my trust with our first interaction. I bought the car the next day, and as promised she made pickup fast and simple. If you’re shopping for a Kia, I strongly recommend working with Yocie at Jerry Seiner.

I've brought my two vehicles and their staff is very professional and work in a timely manner.

The staff is very profesional and work in a timely manner.

Thank you for taking such great care of us, Mike G. and Jayden. We appreciate the great customer service!!

Thank you so much! I was struggling for weeks elsewhere, Matt fixed it in five minutes! So grateful.

Having zero knowledge of Jerry Seiner dealerships. I pulled in , walked in and was greeted by Mikey who so polite and helpful. I had an appointment with Aye. I was there to look, learn and drive a Kia and was so incredibly impressed. She was knowledgeable, she was above kind and so accommodating. I gladly stayed five hours and did not buy a car. I’m attempting to be non emotional about spending a large amount of money; not be impulsive. I drive two cars that I loved! Aye was exceptional. Beyond kind and accommodating. I’m ready to go ... Read More

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Google - Oct 22, 2026

Having zero knowledge of Jerry Seiner dealerships. I pulled in , walked in and was greeted by Mikey who so polite and helpful. I had an appointment with Aye. I was there to look, learn and drive a Kia and was so incredibly impressed. She was knowledgeable, she was above kind and so accommodating. I gladly stayed five hours and did not buy a car. I’m attempting to be non emotional about spending a large amount of money; not be impulsive. I drive two cars that I loved! Aye was exceptional. Beyond kind and accommodating. I’m ready to go back and buy the damn car!!! Love these humans!!

My EV 12v car battery died and I needed a new one fast. I called Jerry Kia Salt Lake and they could get me in the same day! I had a privilege of working with Lee Hunter; he was kind and helpful to say the least. it was so quick, I got out of there in 40minutes. The only thing I would suggest is for this place to have better Wi-Fi. If I didn’t have data, I wouldn’t have been able to check out so easily.

Lee was so helpful, professional and truly warm and friendly. I really value that and made my experience wonderful!

Overall, disappointed with this Kia dealership. The service that we have received over the last 5 years in subpar. Communication is lacking. This round, I was left without a car for three days and even after texting and calling multiple times, I was left without answers. I had to get a rider to the dealership to find out what was going on with my car and the answer was that my car would not be ready until after the weekend. If we had just had some communication, we could have made plans. No one had a loaner car or any solutions ... Read More

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Google - Oct 21, 2026

Overall, disappointed with this Kia dealership. The service that we have received over the last 5 years in subpar. Communication is lacking. This round, I was left without a car for three days and even after texting and calling multiple times, I was left without answers. I had to get a rider to the dealership to find out what was going on with my car and the answer was that my car would not be ready until after the weekend. If we had just had some communication, we could have made plans. No one had a loaner car or any solutions for me. We even called the manager and did not receive a call back. The initial reaction when I asked for help when I got my car back, was along the lines of "what do you want me to do?" Eventually I did get a small discount, but unfortunately it did not even cover the cost of the rental car that I needed to get around. It is simply not fair. And good customer service would have gone a long way to help make this whole situation a lot better.

Michael was excellent at explaining all the options by trim so we could make the most educated decision. Very low pressure and knowledge. We actually enjoyed the experience and feel we got the best deal available. Kevin also explained all the benefits of the KIA warranties and helped us settle on the best choice in that department as well.

Mike was amazing through the whole process! He explained everything clearly, fought to get me the best deal, and was so friendly and easy to work with!

Mike Craggett!! Thank you so much! I can’t thank you enough for your professionalism and patience. You are so kind hearted and so empathetic. You truly cared about us and looked out for us. Jeff thank you so much for helping me get the color I wanted! I love your team. You truly changed one of the hardest weeks of my life to a positive experience. I can’t thank you enough.

DAN deserves 100% ratings every time. He is outstanding! He listens, takes time to explain to me even the dumbest inquiries and is always smiling. He is honest with me in what services are urgent and which ones can wait if my budget is tight. He makes the car maintenance experience something I look FORWARD to rather than dread. Thank you Dan!!

Jeff and Noah were very helpful and made sure to get me the right deal and right vehicle under the circumstances, 10/10 highly recommend.

Jayden made the sales experience so relaxed and enjoyable. It was my first time buying a car by myself and he was able to answer all my questions and take the time to help me make informed decisions.

Jayden got us into a new car in no time!!! He was extremely professional and welcoming. We almost gave up trying to get a new car until we came to this dealership and found his help.

Sales were nice and helpful. Somewhat less shady and pushy than other new car dealerships. Same crappy dealership games. The car dealership model is broken and needs to be overhauled.

I got at the service department at 9:20. I was approached by a lady to take my keys so she can move my car forward. I go to wait to check in my car and absolutely no one acknowledged me. I understand the service drive can get busy but Not even a “one moment we will be right with you” nothing. Logan and Matt both had no one at their desk. After a while they both made phone calls. Finally I got to get my phone and come back in and then Matt asked me if I’ve been helped. I ... Read More

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Google - Oct 14, 2026

I got at the service department at 9:20. I was approached by a lady to take my keys so she can move my car forward. I go to wait to check in my car and absolutely no one acknowledged me. I understand the service drive can get busy but Not even a “one moment we will be right with you” nothing. Logan and Matt both had no one at their desk. After a while they both made phone calls. Finally I got to get my phone and come back in and then Matt asked me if I’ve been helped. I responded no so he checked me in. Took less than 3 minutes. A 3 minute interaction took 15 minutes to acknowledge. Ridiculous.

No help

The service department is somehow rude and aloof at the same time

Terrible experience. I took my car in and never got any information; they just said it had high mileage and that if I wanted it fixed, they would charge me $7,000. I’ve already contacted Kia and consumer protection to open a case.

Scheduled a recall service appointment and did not receive a confirmation email. When i reached out the next day for the confirmation the time of my appointment was changed which means that when I originally called it was not done. This is the second time I've had issues with service for this dealership.

We bought a used vehicle here (6/26/26), coming to Jerry Seiner believing this type of dealership would be straight with us. The vehicle seemed in good condition, they told us so at the time of purchase, as far as they were aware. The Carfax they gave us seemed like it had been taken care of well. However, 3-4 weeks later (7/20/2026) it began hesitating on acceleration, and a mechanic confirmed it needed a whole new transmission (costs the same as what we bought the vehicle at). We didn't think this would be a coincidence, so we got our own updated Carfax ... Read More

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Google - Sep 21, 2026

We bought a used vehicle here (6/26/26), coming to Jerry Seiner believing this type of dealership would be straight with us. The vehicle seemed in good condition, they told us so at the time of purchase, as far as they were aware. The Carfax they gave us seemed like it had been taken care of well. However, 3-4 weeks later (7/20/2026) it began hesitating on acceleration, and a mechanic confirmed it needed a whole new transmission (costs the same as what we bought the vehicle at). We didn't think this would be a coincidence, so we got our own updated Carfax report, which showed the transmission was checked by the dealership themselves about 1 MONTH BEFORE (5/22/2026) they sold it to us. Everything points to them knowing. They misled and misrepresented the vehicle's condition. We tried to resolve this with them directly and have been stonewalled. We're now looking into all of our legal options. Don't trust them! **RESPONSE TO THEIR COMMENT I have not been directly contacted nor offered anything, and it's been weeks since I reported the issues directly in person to a sales Manager. I would rather resolve this directly, but the ball is in your court.

Forgot my review. Don't sell broken cars!

Worst customer service. They scheduled me for a service and on the day of the service informed me that the insurance companies don’t respond usually on a Saturday so we won’t be able to assure you of your Warranty at the same time. They promised to drop me back to my place and ended up saying that the lyft app is, not working. Very careless attitude of that guy and uncaring. No loner car and option except wanting to reschedule me.

I hate to leave a one star review because our salesman Steve was actually great, but the whole experience was ruined by Bill in the financing / extended warranty portion. For reference, we had our 10 month old child with us, we came to the dealership knowing the car we wanted, and were quickly helped by Steve. Fast forward almost 3 hours, we're sitting in Bill's office and he's trying to talk us into getting an extended warranty saying that "only 1% of your vehicle is really covered" under the 10 year powertrain warranty that every kia member we had ... Read More

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Google - Sep 1, 2026

I hate to leave a one star review because our salesman Steve was actually great, but the whole experience was ruined by Bill in the financing / extended warranty portion. For reference, we had our 10 month old child with us, we came to the dealership knowing the car we wanted, and were quickly helped by Steve. Fast forward almost 3 hours, we're sitting in Bill's office and he's trying to talk us into getting an extended warranty saying that "only 1% of your vehicle is really covered" under the 10 year powertrain warranty that every kia member we had talked up to this point. If we hadn't picked out the car we wanted, we would have walked right there. He was very unprofessional and unpleasant as we rejected the extended warranties. We love our Kia, but Jerry Seiner's extended warranties are a scam, and we were very frustrated with Bill. We will not be shopping with them ever again.

Avoid this service department!! I scheduled a recall appointment and had to wait almost 2 weeks because they promised me a loaner car. When I arrived, they completely changed the story and told me it was drop-off only. To make things worse, there was no manager available to resolve the issue, and the phone agents clearly give out false information without knowing the actual car availability. Terrible communication and zero respect for customers' time. Very unprofessional. UPDATE: Regarding Jerry Seiner’s response: When I called, I provided my recall claim reference number and the VIN for my 2014 vehicle. So you had ... Read More

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Google - Aug 22, 2026

Avoid this service department!! I scheduled a recall appointment and had to wait almost 2 weeks because they promised me a loaner car. When I arrived, they completely changed the story and told me it was drop-off only. To make things worse, there was no manager available to resolve the issue, and the phone agents clearly give out false information without knowing the actual car availability. Terrible communication and zero respect for customers' time. Very unprofessional. UPDATE: Regarding Jerry Seiner’s response: When I called, I provided my recall claim reference number and the VIN for my 2014 vehicle. So you had this information at the time of my call, yet I was still told (in two different calls) that I would be provided with a loaner car in two weeks. That is why I scheduled the appointment for that day. It wasn’t until the day I went to drop off my car that I was told otherwise. This is clearly a communication issue, and the situation was handled very poorly.

Well… the sales and even the financing department have been great. Not so much on the servicing side. I took my car in for a check engine light that came on just two weeks after I purchased the car. It took them a little over r a week to “diagnose” it (couldn’t find anything). But the challenging part is that I had to be calling to get an update. Despite leaving messages I did not hear back from them until yesterday. Plus, they can’t find my warranty details that they sold me in order to have my windshield ... Read More

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Google - Aug 13, 2026

Well… the sales and even the financing department have been great. Not so much on the servicing side. I took my car in for a check engine light that came on just two weeks after I purchased the car. It took them a little over r a week to “diagnose” it (couldn’t find anything). But the challenging part is that I had to be calling to get an update. Despite leaving messages I did not hear back from them until yesterday. Plus, they can’t find my warranty details that they sold me in order to have my windshield replaced. Which means I have to again dig it up, take the car back and who knows how much longer it will be. Super frustrating.

This is the second time we have taken our car in for warranty work and they left grease on the white leather interior. The advisor was great but I expected more from Cadillac service.

If you would like to truly feel like your are the lowest priority then this is the place. The service department seems to have no sense of urgency or care to take care of their customers. Purchased a brand new car less than a year from Jerry Seiner. The a/c went out during the hottest weekend. Instead of attempting to diagnose or offer a loaner car they stated they couldn’t help until after the weekend. 5 days later the car goes in and lo and behold it needs a new part. And hey guess what it’s going to ... Read More

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Google - Aug 13, 2026

If you would like to truly feel like your are the lowest priority then this is the place. The service department seems to have no sense of urgency or care to take care of their customers. Purchased a brand new car less than a year from Jerry Seiner. The a/c went out during the hottest weekend. Instead of attempting to diagnose or offer a loaner car they stated they couldn’t help until after the weekend. 5 days later the car goes in and lo and behold it needs a new part. And hey guess what it’s going to take 1-3 weeks to get in. Again offering no alternative and just sayin “ we can only go as fast as Kia allows us…” cherry on top they misplaced my keys and took 20 minutes to find them. No explanation or apologies. So no. Not happy with the service department and lack of customer concern or care.

Literally wait in line for my maintenance service and when my turn they leave both desk leave and never come back even when they are back they are busy their business and ignore me and technician who witnessed had to check me because of this embarrasses

I'm very disappointed! It was my first visit here to get my newly purchased used Kia Telluride serviced. I paid for the "3 packet deal" (oil change, tire rotation, and multi point inspection). You buy 3 in advance and save like 47% in the long run. They did the oil change, took about 90 min. Pretty standard. But they never rotated my tires (says in the notes that it was not needed - whatever that means), and they never provided my multi-point inspection. When I asked about it in person, I was told I'll get it in my email. When ... Read More

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Google - Aug 3, 2026

I'm very disappointed! It was my first visit here to get my newly purchased used Kia Telluride serviced. I paid for the "3 packet deal" (oil change, tire rotation, and multi point inspection). You buy 3 in advance and save like 47% in the long run. They did the oil change, took about 90 min. Pretty standard. But they never rotated my tires (says in the notes that it was not needed - whatever that means), and they never provided my multi-point inspection. When I asked about it in person, I was told I'll get it in my email. When I called a few hours later, they said they were now having system issues. Either way, I never received that multi-point inspection slip, which is something I specifically asked for when checking the vehicle in. So yeah. First impressions carry a lot of weight. And this was definitely a bad one!

What a joke, I call to order a part, get told to pick it up Wednesday, they never ordered the part. Order the part and get it the next day, spend over $500, sold me the wrong part. Can't get my emissions done cause of this, wasted a whole day just for the mechanic to notice it's the wrong part for my model of kia.

(Translated by Google) Unprofessional and unreliable (Original) Poco profesionales y confiables

Attempted to work out the price online. Trying to get the price down toward my target was met with accusations of “working against” the sales person I was emailing with (Noah Foley). Maybe I’m naive, but isn’t that how you buy a car? You push for the lowest price you can get, while the dealer makes a push to get the most they can? It isn’t personal Noah, it’s just the business model you operate in. When I ultimately went with a different dealership that offered a lower price and let Noah know (he emailed to ... Read More

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DealerRater - Jul 28, 2026

Attempted to work out the price online. Trying to get the price down toward my target was met with accusations of “working against” the sales person I was emailing with (Noah Foley). Maybe I’m naive, but isn’t that how you buy a car? You push for the lowest price you can get, while the dealer makes a push to get the most they can? It isn’t personal Noah, it’s just the business model you operate in. When I ultimately went with a different dealership that offered a lower price and let Noah know (he emailed to check on the deal), a different guy (internet manager Dennis Upshaw) curtly responded “they could go even lower, but no hard feelings”. I thought that was a bizarre way to respond to a potential customer. The competitor was nearly $3,000 lower than Seiner and at a very fair (to me) price which was essentially in-line with what edmunds.com listed as the “recommended purchase price” of the model and trim I was after. I didn’t need this other dealer to go lower, they’d come within $200 of Edmunds recommended price. And they did it without any fussing. We just efficiently worked out a deal, over email, while I was at work. No sitting in the dealership ice-box while a salesman continually says "I'll go ask my manager" only to come back with a new price still way higher than expected until you're too fatigued to continue. My advice for how to behave toward future customers: If you’re upset that a competitor beat you on a sale by offering a much lower price and your response is “yeah, well they could go lower” what does that say about YOUR pricing? Think about that for a minute. I ended up driving twice as far as I would have if I’d gone to Seiner, in-order to get the better deal. It would have been nice to pick up the car closer to home. I might have even paid slightly more ($100-200) to save the trip. But not $3k more, I'm making the longer drive every single time for that type of savings. In the end, I would have been plenty happy to buy from Seiner if the price had been competitive; but it wasn’t. And it was disappointing how rude they got over it.

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Attempted to negotiate price online. Eventually when they weren't getting to where other dealerships were, my attempts were met with accusations of “working against” the person I was emailing with (Noah Foley). Maybe I’m naive, but isn’t that how you buy a car? You shop around to push for the lowest price you can get, the dealerships push for the highest price they can get you to take, and if the prices are able line up after some negotiation then a sale occurs? It wasn’t personal Noah, I wasn't "working against you", this ... Read More

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Google - Jul 27, 2026

Attempted to negotiate price online. Eventually when they weren't getting to where other dealerships were, my attempts were met with accusations of “working against” the person I was emailing with (Noah Foley). Maybe I’m naive, but isn’t that how you buy a car? You shop around to push for the lowest price you can get, the dealerships push for the highest price they can get you to take, and if the prices are able line up after some negotiation then a sale occurs? It wasn’t personal Noah, I wasn't "working against you", this is simply the reality of the business model you operate in. When Noah checked back in to see what I was thinking about their offer, I let them know I had a better one elsewhere and was going to go there, the internet manager (Dennis Upshaw) curtly responded “they could go even lower, but no hard feelings”. The competitor was nearly $3,000 lower than Seiner at that point, and at a very fair (to me) price which was essentially in-line with what edmunds.com listed as the “recommended purchase price” of the model and trim I was after. I didn’t need this other dealer to go any lower, they’d come within $200 of my internet informed goal price. And they did it without any fussing or accusations of me "working against them". We just efficiently worked out a deal, over email, while I was at work and I went down and inked it when my work day ended. My advice for how to behave toward future customers: If you’re upset that a competitor beat you on a sale by offering a much lower price and your response is “yeah, well they could go lower” what does that say about your pricing? Think about that for a minute. And don't be offended that a customer wants the lowest price they can get, because we all hope and try for the best possible price on anything we buy. We'd be stupid not to. I ended up driving twice as far as I would have if I’d gone to Seiner, in-order to get the better deal. In-fact, I passed both of their Kia lots on I-15 while on the way there. It would have been nice to pick up the car closer to home. I might have even paid a slightly more just to save the trip. But not $3k more. In the end, I would have been plenty happy to buy from Seiner if the price had been competitive; but it wasn’t. And it was disappointing how rude they became over it.

Service department was very rude and unprofessional. Made an appointment and was told it would be several hours before they could get to my vehicle still. What’s the point of making an appointment? Don’t recommend and won’t be a returning customer. 0/10 experience

In typical car dealership fashion they are a little deceptive. Before signing any paperwork I asked twice about seeing the CARFAX, I was told twice that they were getting it and would then redirect the conversation. The carfax was only provided after signing agreements to purchase the vehicle, If I had been able to see the carfax before signing anything I wouldn’t have purchased my vehicle as it had been in an accident which was not disclosed to me at all. Moving on to finance, the extra packages I got don’t quite do as much as I was ... Read More

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Google - Jun 16, 2026

In typical car dealership fashion they are a little deceptive. Before signing any paperwork I asked twice about seeing the CARFAX, I was told twice that they were getting it and would then redirect the conversation. The carfax was only provided after signing agreements to purchase the vehicle, If I had been able to see the carfax before signing anything I wouldn’t have purchased my vehicle as it had been in an accident which was not disclosed to me at all. Moving on to finance, the extra packages I got don’t quite do as much as I was initially told. It’s not a lot of fun going back and forth over the phone about scheduling something that I thought I already purchased. Even after purchasing the vehicle I was told it would be detailed before I left the dealership, which was not done as there were crumbs everywhere and loose ibuprofen pills in the seats. After speaking with the sales rep they said they would get me scheduled for later in the week. I had called the day before this appointment to try to reschedule just to find out the appointment was never made. I will say that some of this is also on me for not putting my foot down prior to signing papers and not reading the fine print. Still quite disappointed though and will be looking to replace my second vehicle elsewhere

My wife has a 2018 KIA Soul+. It has about 61,000 miles. On February 14 2026 it took a crap. I had it towed to KIA to figure out what was wrong long long story short the motor needed to be replaced. It was a joke!! Took over a month to get it figured out and fixed under warranty. I was amazed they honored the defect. Apparently pretty common unfortunately. They didn't bother to offer a loaner car to get back and forth to work for a MONTH!! Very little response from service tech during the wait time. We were out of pocket ... Read More

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Google - Jun 12, 2026

My wife has a 2018 KIA Soul+. It has about 61,000 miles. On February 14 2026 it took a crap. I had it towed to KIA to figure out what was wrong long long story short the motor needed to be replaced. It was a joke!! Took over a month to get it figured out and fixed under warranty. I was amazed they honored the defect. Apparently pretty common unfortunately. They didn't bother to offer a loaner car to get back and forth to work for a MONTH!! Very little response from service tech during the wait time. We were out of pocket just over $2,000. Again ZERO urgency to get her car fixed. Was told come back get oil change and have someone look at the motor make sure everything is good. Around 700 - 1000 miles. I did that went back at just over 1000 miles and explained to the service tech AGAIN my motor was replaced, I was told you need to make sure it's all good and replace the oil. He rolled his eyes and said ok so a basic oil change. Nothing was checked besides my oil. I had commented the idle is rough and seems like it struggles to start sometimes, nothing was addressed!!! I will NEVER go back to Jerry Seiner KIA unless it's under warranty. WORST SERVICE! I left a comment about the purchase that was beyond ridiculous from 2018!! I cannot wait to trade it in at a different dealership. Save yourself the grief of this service department!!

I had a very disappointing experience with a service advisor named Matt HINIKER at this Kia dealership. I brought my car in for service, and because I am not very familiar with car terminology and diagnostics, I asked my husband to explain the issue over the phone so the service advisor could better understand the problem and what we were requesting. After the phone call ended, Matt and another employee began making comments and laughing about me directly in front of me, saying things implying that I was “one of those women who don’t know anything.” They seemed to ... Read More

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Google - May 14, 2026

I had a very disappointing experience with a service advisor named Matt HINIKER at this Kia dealership. I brought my car in for service, and because I am not very familiar with car terminology and diagnostics, I asked my husband to explain the issue over the phone so the service advisor could better understand the problem and what we were requesting. After the phone call ended, Matt and another employee began making comments and laughing about me directly in front of me, saying things implying that I was “one of those women who don’t know anything.” They seemed to assume I did not understand English, but I do speak English. I simply needed help explaining the technical car details correctly. As a customer, this was extremely disrespectful, humiliating, and unprofessional. No customer should ever feel mocked or looked down on for asking questions or needing assistance understanding vehicle issues. I decided to leave and take my car elsewhere because I no longer felt comfortable or respected at this dealership. I hope management addresses this situation seriously and reminds staff that professionalism and respect toward customers should always come first.

Bought a VW, had a leaking sunroof. They said they would fix it after I bought it. Brought it back in and they had it for almost 3 weeks and said it was fixed. Washed the car and it still leaks. Now it smells like mold and still leaks and I have asked to speak to anyone In management and they keep ignoring me and won't respond. Shady dealings so far and can't recommend.

Beware of hidden GPS trackers! I purchased a 2026 Kia Sorento Hybrid in late December from Jerry Seiner Kia. While looking in the fuse box under the driver's dash I discovered a GPS tracker (made by Spireon) attached to the OBD2 connector. This device transmits the location of the vehicle in real time as well as information regarding vehicle speed and braking. At no time during the sales process was I made aware of this device. I understand that many dealers are required by their lenders to install tracking devices on cars on their lot in case of theft. But ... Read More

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Google - Apr 21, 2026

Beware of hidden GPS trackers! I purchased a 2026 Kia Sorento Hybrid in late December from Jerry Seiner Kia. While looking in the fuse box under the driver's dash I discovered a GPS tracker (made by Spireon) attached to the OBD2 connector. This device transmits the location of the vehicle in real time as well as information regarding vehicle speed and braking. At no time during the sales process was I made aware of this device. I understand that many dealers are required by their lenders to install tracking devices on cars on their lot in case of theft. But once the car has been sold to a customer the device should be removed prior to delivery. I am not interested in Jerry Seiner, Kia, or Spireon tracking my vehicle. This amounts to an incredible invasion of privacy. If you bought a car from this dealer, check the OBD2 connector to make sure there's nothing already plugged in to it.

Matt wasn’t helpful at all in the service center. i had an active recall he said they fixed - car still isn’t moving they want $200 first to look for the problem, no thx - thought they were capable of telling me whats wrong w/it but my dashboard does just that wen the engine light is on…. . jiffy lube it is!

Can you say incompetency? I called three times and left messages for the manager to call me back and never got a call back! I bought a used Kia not from their dealership, and had trouble with the battery, where the car wouldn't start until I hit this 12 volt reset button, and upon researching it, it looked like it either needed a software update or a new 12 volt battery. So I kept calling to ask how much it was to get the new 12 volt battery versus if I brought in the 12 volt battery myself; nobody could answer me. They ... Read More

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Google - Apr 7, 2026

Can you say incompetency? I called three times and left messages for the manager to call me back and never got a call back! I bought a used Kia not from their dealership, and had trouble with the battery, where the car wouldn't start until I hit this 12 volt reset button, and upon researching it, it looked like it either needed a software update or a new 12 volt battery. So I kept calling to ask how much it was to get the new 12 volt battery versus if I brought in the 12 volt battery myself; nobody could answer me. They said they would have a manager call me. The manager never called me back then I said well the car only has 70,000 mi so it should be under warranty right? And they said no it's only 60,000 mi under warranty, if it's just the car and 100,000 for the first owner only. Then when I called the dealer who sold me the car, they said oh no the car hybrid battery is under warranty for 100,000 mi, which when I took it to another mechanic they said the 12 volt wasn't accessible, that it was like all integrated in the hybrid battery. So that should be under warranty. They got a code for a needed software update, but they had to order the software from Kia. So I called Jerry Seiner again and I told them I need the software update and they said well we won't take another mechanic's codes. We have to run our own for $200 and then they couldn't tell me how much it would be to then run the software after they confirmed that my mechanic was in fact right, they couldn't give me a price, and the soonest dates to get it in are like 2 weeks away. They would not allow me to talk to a mechanic. They're very rude and said oh we don't operate that way. You can't talk to a mechanic. They get paid hourly, blah, blah blah and so I just felt like they are not at all concerned with customer service and not at all concerned with explaining things to the customer. In fact, I don't even think the people on the phone. the "service agents" even know anything about the mechanics of the car, yet you cannot talk to someone who actually does. Ridiculous!

I would avoid this dealership at all costs. Our experience was horrible here. We purchased a vehicle and were sold services that we paid for but were not delivered. I have photographic and text evidence to prove it. They denied not performing the work, so I had to go through a bunch of effort to prove the situation and get them to reconcile. Having purchased it at night, I later noticed some transport damage to the rear bumper. Of course they did nothing to fix the damage. On top of that, I never received both keys to the vehicle, forcing ... Read More

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Google - Apr 1, 2026

I would avoid this dealership at all costs. Our experience was horrible here. We purchased a vehicle and were sold services that we paid for but were not delivered. I have photographic and text evidence to prove it. They denied not performing the work, so I had to go through a bunch of effort to prove the situation and get them to reconcile. Having purchased it at night, I later noticed some transport damage to the rear bumper. Of course they did nothing to fix the damage. On top of that, I never received both keys to the vehicle, forcing me to go back to get the second one. When we test drove the vehicle the inside was very dirty. There was literally about 8 snack wrappers in the car under the seats, dirty feet had been on the back of the seats, and the carpets were dirty. We had them clean up the plastics on the vehicle to make sure they were not permanently scratched before we agreed to purchase it. We always felt hurried out the door and received very little orientation on the features of the vehicle. I just figured it out all myself. Knowing what I know now, I would have passed on that particular vehicle, and I would never go to this dealership. While I did a lot of research on the vehicle I wanted to buy, I did not research the dealerships. That was a big mistake. The excitement of buying a new car from them was completely destroyed as we had to deal with the aftermath. I hope that my feedback to them has helped them to improve for future customers. I waited a while to write this review to give them more time to make things right on the damaged bumper, but that did not happen.

I would avoid this dealership at all costs. Our experience was horrible here. We purchased a vehicle and were sold services that we paid for but were not delivered. I have photographic and text evidence to prove it. They denied not performing the work, so I had to go through a bunch of effort to prove the situation and get them to reconcile. Having purchased it at night, I later noticed some transport damage to the rear bumper. Of course they did nothing to fix the damage. On top of that, I never received both keys to the vehicle, forcing ... Read More

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DealerRater - Apr 1, 2026

I would avoid this dealership at all costs. Our experience was horrible here. We purchased a vehicle and were sold services that we paid for but were not delivered. I have photographic and text evidence to prove it. They denied not performing the work, so I had to go through a bunch of effort to prove the situation and get them to reconcile. Having purchased it at night, I later noticed some transport damage to the rear bumper. Of course they did nothing to fix the damage. On top of that, I never received both keys to the vehicle, forcing me to go back to get the second one. When we test drove the vehicle the inside was very dirty. There was literally about 8 snack wrappers in the car under the seats, dirty feet had been on the back of the seats, and the carpets were dirty. We had them clean up the plastics on the vehicle to make sure they were not permanently scratched before we agreed to purchase it. We always felt hurried out the door and received very little orientation on the features of the vehicle. I just figured it out all myself. Knowing what I know now, I would have passed on that particular vehicle, and I would never go to this dealership. While I did a lot of research on the vehicle I wanted to buy, I did not research the dealerships. That was a big mistake. The excitement of buying a new car from them was completely destroyed as we had to deal with the aftermath. I hope that my feedback to them has helped them to improve for future customers. I waited a while to write this review to give them more time to make things right on the damaged bumper, but that did not happen.

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I would give them a -10 if I could, we went in to ask questions about buying out my lease. My car is a 2024 Kia EV6 my lease is up in November. They wanted to value the car, the salesman and the manager took the car for a ride, they were gone quite some time, they came back, the salesman did his thing we went out to the car got in the wires and diagnostic box were hanging down on the passenger floor area, that’s new I never ever ever would’ve ignored hanging wires, I went to start ... Read More

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Google - Mar 27, 2026

I would give them a -10 if I could, we went in to ask questions about buying out my lease. My car is a 2024 Kia EV6 my lease is up in November. They wanted to value the car, the salesman and the manager took the car for a ride, they were gone quite some time, they came back, the salesman did his thing we went out to the car got in the wires and diagnostic box were hanging down on the passenger floor area, that’s new I never ever ever would’ve ignored hanging wires, I went to start my car and it gave warning lights saying 12 volt battery was low, wouldn’t turn on. It’s an electric vehicle 2 years old, I think they did something to the car while they had it the mechanic came out and said he’d never seen that happen before. They were rude, ignored us, denied responsibility and wouldn’t answer questions. I’m so disappointed in this dealership, I think they are crooks.

I purchased a CPO Seltos from them last week. Overall the purchase process went okay, my salesman Steve was great. We negotiated over the phone and he helped make the purchase process easy in terms of pricing. The finance guy was very pushy with extra warranties and was visibly upset when I said no. Luckily it was just a little uncomfortable to get past so the purchase process was still fairly easy. Just frustrating after being at the dealer for 2 hours then a guy pushing warranties that I made clear I did not want. After purchasing the car I took ... Read More

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Google - Mar 3, 2026

I purchased a CPO Seltos from them last week. Overall the purchase process went okay, my salesman Steve was great. We negotiated over the phone and he helped make the purchase process easy in terms of pricing. The finance guy was very pushy with extra warranties and was visibly upset when I said no. Luckily it was just a little uncomfortable to get past so the purchase process was still fairly easy. Just frustrating after being at the dealer for 2 hours then a guy pushing warranties that I made clear I did not want. After purchasing the car I took it to my mechanic to have him look over everything and make sure things are okay. The vehicle was a lease and when looking at it I was told new tires were put on the car so I didn’t think to check (my mistake). Turns out they only put two new tires on an AWD car so I had to then purchase a new set of tires on my car as they also had put a weird brand of tires that my mechanic was unable to match. It is a good car but has been a frustrating process so far. Edit* I just want to add an update my review. first, I would like to say the attempt to contact me was one singular email, so the “multiple” attempts that they claim they made are untrue. I have since reached out to their team so they can try and make this right and I’ve not heard from anyone to receive this alleged reimbursement. I guess take my review as a warning that even their CPO vehicles need a very solid lookover to make sure they are not lying about the status of the car.

Brought my car in within 36 hours of purchase (brand new) with issues. Was gaslight by the service department and only had them acknowledge my issues when I pulled a KIA report out of the trash, that they threw away in front of me, with the specs listed that they refused to read aloud to me (that proved the car was not preforming to KIAs own standards). They had my car over a month yet didn’t fix anything. At this point, they’d had my car longer than I had. I’d talked to 6 different people and been passed around ... Read More

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Google - Feb 24, 2026

Brought my car in within 36 hours of purchase (brand new) with issues. Was gaslight by the service department and only had them acknowledge my issues when I pulled a KIA report out of the trash, that they threw away in front of me, with the specs listed that they refused to read aloud to me (that proved the car was not preforming to KIAs own standards). They had my car over a month yet didn’t fix anything. At this point, they’d had my car longer than I had. I’d talked to 6 different people and been passed around without anyone taking ownership of situation. I brought it back after even more problems appeared and was told to take it to a different dealership because they don’t want to work on it anymore. They demanded me to magically duplicate the sporadic problems on the spot, which I obviously couldn’t do. Their head mechanic treated me incredibly disrespectfully multiple times, talking down to me, telling me to be grateful for their previous (unsuccessful) work etc. My car has over a dozen safety, electrical and comfort issues. My screens have gone out mid drive, I have electrical pulsing in buttons and screens, random errors go off, my heated seats won’t reach KIA specs etc etc. I’ve given detailed reports and offered photos/videos of errors—they won’t even look at them. I fully regret buying my car here and would not recommend—especially if you are a woman. (They also repeatedly questioned what I wanted and my budget before purchasing, that should have been my first red flag…)

Please read the whole review Our experience with this Kia location has been extremely disappointing, especially with how the manager handled our concerns. When we were purchasing the vehicle, we were clearly told that Kia customers would be able to use the on-site EV charging. That assurance played a big role in our decision. We were initially considering Kia South Jordan, but the salesperson convinced us to purchase here because we were told we could conveniently charge at this location since it’s close to our home. However, after purchasing the vehicle, the experience changed completely. We were later told ... Read More

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Google - Feb 19, 2026

Please read the whole review Our experience with this Kia location has been extremely disappointing, especially with how the manager handled our concerns. When we were purchasing the vehicle, we were clearly told that Kia customers would be able to use the on-site EV charging. That assurance played a big role in our decision. We were initially considering Kia South Jordan, but the salesperson convinced us to purchase here because we were told we could conveniently charge at this location since it’s close to our home. However, after purchasing the vehicle, the experience changed completely. We were later told that they “don’t provide gas for gas vehicles, so they don’t provide charging for EVs either.” That comparison makes no sense, especially when charging access was mentioned as part of the reason for choosing this location. We don’t even come frequently — not even once a month — yet we were treated as if we were asking for something unreasonable. What made it worse was the manager’s unprofessional and dismissive behavior. Instead of properly addressing us, he continued working on his computer while we were standing in front of him and responded sarcastically. The interaction felt intimidating rather than solution-focused. It’s concerning when this kind of treatment comes directly from management. We also lodged a formal complaint through Kia’s official website and were told that customer care would reach out. It has now been more than a week and no one has contacted us. That lack of follow-up only adds to our disappointment. The sales process was friendly and accommodating, but the post-purchase service has been very poor. If you’re considering buying from this location, please think carefully. The experience after signing may not reflect the promises made beforehand. We genuinely look forward to ending our lease and moving on from this relationship. ————————————— After my initial review, I remain extremely disappointed with how this situation was handled by the manager. Instead of professionally clarifying the charging policy, he made a baseless accusation, claiming that we “used the charger more than any other customer,” which is completely untrue. When I asked for clarification, I was then labeled as “rude,” simply for questioning the statement and trying to understand the policy. It is unacceptable to accuse a customer of being rude for calmly seeking clarification. To make matters worse, he explicitly said that because I was “rude,” I would no longer be allowed to charge there. Denying access based on a personal judgment rather than clear written policy is highly unprofessional and inappropriate. This is especially concerning given that during the vehicle purchase, we were assured that Kia customers would have access to the charging facilities. The inconsistency, combined with the dismissive and accusatory tone, reflects very poorly on management. We have also lodged an official complaint and were informed that customer care would reach out. It has been over a week with no follow-up. Customers deserve transparency, respect, and consistent policies — not false accusations and retaliatory decisions. This experience has left a lasting negative impression.

I think it may have been possible for the car to inspected better before selling. Yes I understand it was a used car but in the six weeks after buying a car I’ve had to get the coils and spark plugs replace (they did replace the spark plugs before I bought but used aftermarket ones so I had to buy new ones again). An oil leak fixed as well as the catalytic converter being completed shot. It could be coincidence but still doesn’t leave a customer with super great attitude about the place in the aftermath.

Leased an EV from this location. One of our main concern was charging and the salesperson promised us that we can come anytime and charge here since we lived nearby. And by most we might showed up only once a month if lucky. After more than a year, out of nowhere was sent home by a very rude manager asking where is the writing agreement. Not going to trust them anymore in the future. Definitely avoiding them from now on. Already planning of buying a new car once our lease is up. Use to be a welcoming location, but not ... Read More

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Google - Feb 10, 2026

Leased an EV from this location. One of our main concern was charging and the salesperson promised us that we can come anytime and charge here since we lived nearby. And by most we might showed up only once a month if lucky. After more than a year, out of nowhere was sent home by a very rude manager asking where is the writing agreement. Not going to trust them anymore in the future. Definitely avoiding them from now on. Already planning of buying a new car once our lease is up. Use to be a welcoming location, but not anymore since meeting a very hostile manager.

I have quite literally never left a bad review for anyone but this has been 2 years of frustration. We ordered a Telluride through Jerry Seiner that we received at the very end of December 2023 so our car is just over 2 years old. The buying experience was great and the people were helpful and kind and since then it has been endlessly difficult. We specifically bought a Kia because I had heard great things about their warranty and we paid over $7000 extra for a service agreement to cover what we felt was most of the things that the warranty didn't ... Read More

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Google - Feb 3, 2026

I have quite literally never left a bad review for anyone but this has been 2 years of frustration. We ordered a Telluride through Jerry Seiner that we received at the very end of December 2023 so our car is just over 2 years old. The buying experience was great and the people were helpful and kind and since then it has been endlessly difficult. We specifically bought a Kia because I had heard great things about their warranty and we paid over $7000 extra for a service agreement to cover what we felt was most of the things that the warranty didn't cover including windshields, tires, dents, dings, etc., because I hate dealing with car maintenance. We were also given free services for 27 months that covered oil changes, tire rotations, inspections, etc. We used it one time when the car was a year old and they told us that it wasn't covered and somehow we ended up paying well over $300 on a car that was 1 year old and had no issues. Since that time we've also had to pay for a completely dead battery that wasn't covered and today we took it somewhere else for an oil change after our last terrible experience with Jerry Seiner and they told us that they couldn't even rotate our tires because they were tracking at 42,000 miles and we needed to pay for new ones. Both of these situations lead me to believe that we got a used battery and tires on our car that had 11 miles when we drove off the lot. We have tried to talk to people at the dealership about this so many times and we either can't get someone to answer or we're shrugged off. It's certainly not Jerry Seiners fault but we've also had massive trim pieces falling off the outside of the car, button covers falling off on the inside, and the AC struggling to stay cold. Things that are obnoxious to have on a brand new car. If you're going to buy from them (or a Kia in general) at least know what you're getting into, don't buy new, and absolutely don't buy the extra service. It's a great deal for them....less so for you!

I wouldn't go back to this dealer. I don't understand if its main goal is the sale of cars or insurance. Your bad seller offered me some insurance but I NEVER clarified which ones I could remove and which not now I'm in a fight to be able to remove them. It has been terrible no one gives you a clear and precise reason everyone throws the ball terrible I would never recommend it. Soy John ocampo compramos una Kia Sportage Hybrida y esta también a Nombre de mi Esposa Karla Agredo si aun No nos ... Read More

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Google - Jan 29, 2026

I wouldn't go back to this dealer. I don't understand if its main goal is the sale of cars or insurance. Your bad seller offered me some insurance but I NEVER clarified which ones I could remove and which not now I'm in a fight to be able to remove them. It has been terrible no one gives you a clear and precise reason everyone throws the ball terrible I would never recommend it. Soy John ocampo compramos una Kia Sportage Hybrida y esta también a Nombre de mi Esposa Karla Agredo si aun No nos encuentran en su base de datos les puedo enviar el Vin Number

If you need your Kia serviced at a dealership, go to South Jordan or Layton. This specific dealer will try to charge you exorbitant prices for things you don’t need. I got an inspection on my car here. They recommend $900 in work. I thought that was excessive so I got a second opinion in South Jordan. I got the same inspection in South Jordan and they just recommended a tire rotation for $30. If this is your closest Kia dealer the extra travel time to South Jordan or Layton is well worth it.

Absolute Dumpster Fire of a Dealership Experience – Kia Should Be Ashamed If I could give zero stars, I would. Our experience with Kia has been one of the most frustrating, disrespectful, and time-wasting customer service disasters my wife and I have ever dealt with. From start to finish, it felt like no one knew what they were doing—or worse, didn’t care at all. Communication was nonexistent or misleading. We were given conflicting information by different employees, promises that went nowhere, and timelines that were constantly pushed back with no accountability. Every interaction felt like we had to chase ... Read More

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Google - Jan 7, 2026

Absolute Dumpster Fire of a Dealership Experience – Kia Should Be Ashamed If I could give zero stars, I would. Our experience with Kia has been one of the most frustrating, disrespectful, and time-wasting customer service disasters my wife and I have ever dealt with. From start to finish, it felt like no one knew what they were doing—or worse, didn’t care at all. Communication was nonexistent or misleading. We were given conflicting information by different employees, promises that went nowhere, and timelines that were constantly pushed back with no accountability. Every interaction felt like we had to chase answers that should have been volunteered upfront. The level of unprofessionalism was shocking. Basic follow-through was missing. Calls weren’t returned. Questions were dodged. Issues were brushed off like our time, money, and trust meant absolutely nothing. What made it worse is that this wasn’t a one-off mistake—it was a pattern. Repeated incompetence. Repeated excuses. Repeated disappointment. A brand that markets reliability delivered the exact opposite. Buying or servicing a vehicle is a big decision, and Kia managed to turn what should’ve been a straightforward process into a stressful, exhausting ordeal for both me and my wife. No customer should feel this disrespected after spending their hard-earned money. We will never do business with Kia again, and we’ll actively warn friends, family, and anyone who asks to think twice before trusting this brand or dealership. There are too many other options out there to tolerate this level of dysfunction. Kia seriously needs to get its act together—because this experience was unacceptable on every level.

Disappointing experience. We came in to purchase two new 2026 Kia’s for our children. We found what we wanted and test drove them which took approximately one hour. The paperwork there after took an additional four hours. No issues due to us, it was all on the dealership. We will not be back to purchase any more cars from this dealership.

As someone who works customer service, I want to make it clear that the people who work here have value as human beings independent of their business’s quality. That being said, the service here was terrible. They were absolutely no help and genuinely couldn’t even pretend to look like they cared if we lived or died. The Doug Smith Kia down south is a further drive but they also appeared mildly engaged in their job which is a step up from here.

The gentleman (hardly) in the service department is the most ignorant person I have ever dealt with. I live 2 1/2 hours outside of Salt Lake. My car broke down and I had it towed to a local shop. They diagnosed the car for me and said that it needed new catalytic converters. My car is under warranty, so Jerry Seiner (Matt) said I needed it taken to them. I had it towed to Salt Lake and spoke with the Matt. I informed him what the issues were and he completely ignored everything I said. He called me a bit later and ... Read More

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Google - Dec 3, 2025

The gentleman (hardly) in the service department is the most ignorant person I have ever dealt with. I live 2 1/2 hours outside of Salt Lake. My car broke down and I had it towed to a local shop. They diagnosed the car for me and said that it needed new catalytic converters. My car is under warranty, so Jerry Seiner (Matt) said I needed it taken to them. I had it towed to Salt Lake and spoke with the Matt. I informed him what the issues were and he completely ignored everything I said. He called me a bit later and told me the issues were caused from aftermarket remote start that I had installed. They are going to disconnect it, and the problem will be resolved. I disagreed and, once again, he ignored me. Problem not resolved. His next call informed me diagnostics indicated fouled spark plugs due to BAD gas. (He said they tested the gas and it was bad. I requested a gallon of said gas so I could have it tested. So, they drained my FULL gas tank, put in 5 gallons of $6+ dollar per gallon of GOOD gas, replaced spark plugs and “problem resolved”. I told Matt that I wanted a gallon of the gas the drained out so I could have it tested. He said it has been mixed with the good gas. For $1300+ I could come pick up my car. So I got a ride from 2 1/2 hours away, paid the bill and got my car. It was near closing time when I pulled out of the lot and I didn’t make it 45 miles and the check engine light came on. I stopped at the parts store and had them run the scan on it and, what a surprise, catalytic converter(S) failed. Unable to get a hold of the shop as it was now after closing and Friday, I had no choice, but to go home. Monday morning, I called Matt and he said I needed to bring it back out there, at my expense and that I should not drive it there. I would need to have it towed. So even though they did not fix it right, it was my responsibility to get the car back to them at my expense. A tow bill at 136 miles is very expensive. If Matt would have listened to me the first time, this could have been prevented. They fixed exactly what I told them it was the first time. The catalytic converter. I asked Matt if he changed them both and he acted like I was stupid (I’m a girl). Sorry, ma’am, there is only one catalytic converter on your car. An hour later, he text me and said I apologize, there are two catalytic converters. BUT, they only changed the one. I feel I should be reimbursed the $1300 minus the cost of spark plugs as well as a full tank of gas and the expenses incurred getting the car back to them the second time. Regardless, that brings us to the here and now. The weather getting colder and I tried to start my car remotely. It wouldn’t start. I assume they just didn’t connect the remote start back up. I took my car into a different shop to see if they would reconnect it and they informed me that the entire Remote start module and everything has been removed and was no longer there. I paid to have this remote start installed aftermarket. They had no right to remove it and then discard it or keep it or whatever they did with it. I made a huge mistake getting rid of my Honda and buying this Kia. I have had nothing but bullshit from these guys. If I could’ve left negative stars, that’s what I would’ve done, but Google would not let me post without giving them at least one star. My suggestion, If you’re looking for a Kia, go to a different dealer because the service department at Jerry Seiner is incompetent. Make it right and I’ll remove my negative review.

Kia This has been the worst experience I’ve ever encountered at a service department. I brought my car in for a diagnostic in which I already knew the problem. Cam Shaft Time Chain. Upon their inspection they said I need a brand new engine quoting me $7000, $10,000 for everything they wanted to do. I’m still in the power train warranty but because they are claiming “My engine is full of sludge and due to poor maintenance, it voids, but if I can produce receipts for the past 7 years that show I got my oil changed every 3-5 thousand miles ... Read More

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Google - Nov 13, 2025

Kia This has been the worst experience I’ve ever encountered at a service department. I brought my car in for a diagnostic in which I already knew the problem. Cam Shaft Time Chain. Upon their inspection they said I need a brand new engine quoting me $7000, $10,000 for everything they wanted to do. I’m still in the power train warranty but because they are claiming “My engine is full of sludge and due to poor maintenance, it voids, but if I can produce receipts for the past 7 years that show I got my oil changed every 3-5 thousand miles then we can push this through warranty” So I tried to communicate throughout, called Kia customer service, they reached out to the dealership 3 times for a copy of the work order, they never sent.. I asked if they can just fix the issue it was causing and they said that it would cost $3400-$4000 to fix that and they refuse to do it at this dealership because they did that in the past and the engine ended up failing anyway. So I tried to apply for Sunbit to help me finance but unless you have an amazing perfect credit score you will not be approved for the full amount. So I continue to communicate that I’m trying to figure something out. I finally got all of my receipts showing I got my oil changes regularly. So I call back and had a few questions, does my car run because I know it’s been sitting at the dealership for a while and I want to come pick it up since nothing is being done. Question 2, is the quote for $7000 for a brand new engine or a used one, Brand new, okay? What about a used one? Oh that’s going to cost you way more.. Well , I have a family member who is a Parts Manager for Chuck Hutton Chevrolet back in Memphis and he looked into it and said that a used engine should cost way less even with parts and labor… silence … okay Question 3, I produced all of my receipts for oil changes , what now? …. Silence… Well I’m gonna tell you now that nobody is going to fix this … So I said okay can you put that in writing ? Then I’m told I need to come get the vehicle, it’s been sitting here for a long time (1 Month) Going back and forth with them and Kia customer service, I felt the dealership were BSing me and just refused to deal with me. So now I have to deal with this on my own. I’ve never been made to feel this way in my life.

This review is after we purchased our first KIA. Our experience with sale person Mikiey Fuhriman was very good. This was actually first time we had positive experience with car sale person. Thank you Mikey.

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